📄 Abstract
The objective of the study is to analyse the perceptions of people about smart city of Bhubaneswar in Odisha. The study takes a primary study of 205 respondents from the slum areas of Bhubaneswar from the time period of October 2023 to March 2024 to examine socio-economic profiles and perception of smart city services. The sample shows the income level of individuals, which is below 30,000, as a benchmark and a non-normal income distribution. Perception results are mixed and polarized on the basis of infrastructure, water, waste, and healthcare score relatively well, while awareness, financial transparency, and grievance redressal score poorly. Regression and non-parametric tests show income, education, and job type influence satisfaction, but most models explain little variance, implying important unmeasured factors. Policy priorities emerging are improved transparency, stronger grievance mechanisms, targeted outreach, and gender-sensitive, employment-linked interventions.
🏷️ Keywords
📚 How to Cite:
Sushree Prangyan Dash, Dr. Bandana Pathak, Prof. Sudhakar Patra , PUBLIC PERCEPTIONS OF MUNICIPAL SERVICES: A STUDY OF SMART CITY, BHUBANESWAR IN ODISHA , Volume 13 , Issue 12, December 2025, EPRA International Journal of Economic and Business Review(JEBR) , Pages: 46 - 58 , DOI: https://doi.org/10.36713/epra25311