📄 Abstract
Digital transformation in the government sector has encouraged the emergence of various innovations in public services. This article aims to examine the influence of digital-based public service innovation on public trust in the government, with public satisfaction as an intervening variable (mediation). Using a quantitative approach, data was collected through a survey of 250 respondents who had used local government digital services. The results of the analysis show that digital innovation has a significant effect on public satisfaction, and this satisfaction significantly mediates the influence of innovation on increasing public trust. These findings underscore the importance of digital innovation that is not only efficient, but also oriented towards user experience and satisfaction.
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📚 How to Cite:
Henri Subandrio, Rendi Kustriawan, Gita Sugiyarti , DIGITAL-BASED PUBLIC SERVICE INNOVATION IN THE ERA OF GOVERNMENT TRANSFORMATION: THE ROLE OF COMMUNITY SATISFACTION MEDIATION ON EMPLOYEE PERFORMANCE , Volume 13 , Issue 7, july 2025, EPRA International Journal of Economic and Business Review(JEBR) , DOI: https://doi.org/10.36713/epra23478