Abstract
The purpose of the study was to investigate the employeesâ?? attitude towards ISO 9001:2015 QMS at Kenyatta National Hospital. Data was collected from 291 employees of the Hospital selected through a multistage sampling procedure, by use of self-administered questionnaires. Findings of the study revealed moderate attitude scores that were stronger on cognitive aspects and weaker on experiential aspects. The study established that there was a positive relationship between employeesâ?? attitude and compliance with ISO 9001:2015 QMS at Kenyatta National Hospital with a Pearson r of 0.57 and Pâ?¤0.05. Key factors that influenced employeesâ?? attitude were identified as lack of management support, inadequate tools and equipment as well as absence of a reward mechanism linked to compliance. To improve employeesâ?? attitudes and by extension compliance with QMS, Kenyatta National Hospital needs to improve on equipment and working tools, improve management support as well as develop and implement a system of rewards and sanctions that are linked to compliance.
Keywords
Attitude; Behaviour; Compliance; ISO 9001:2015 Quality Management Systems
How to Cite:
Karume Benjamin Anyong'a ,Prof. Jamin Masinde , Dr. Eric Masese , THE EMPLOYEES' ATTITUDE TOWARDS ISO 9001:2015 QMS AT KENYATTA NATIONAL HOSPITAL, KENYA , Volume 7 , Issue 3, march 2022, EPRA International Journal of Research & Development (IJRD),