📄 Abstract
In the general development trend of the world today, learners are at the centre, so student satisfaction is one of the indispensable factors in evaluating school quality today. Therefore, this article develops criteria to determine student satisfaction with their school using the literature review and expert method. Cronbach alpha reliability coefficient and exploratory factor analysis were also used in the study. The results showed the original scales, official scales, satisfaction scales, tangible means factors, responsiveness factors, empathy factors, career guidance factors, factors of satisfaction, factors of trust, and factors of service capacity. This result will be the basis for measuring the scale used in assessing student satisfaction in schools.
🏷️ Keywords
📚 How to Cite:
Hoang Thi Huong, Hoang Thi Thoa , BUILDING A SCALE FOR EVALUATING FACTORS AFFECTING STUDENT SATISFACTION ABOUT THE QUALITY OF TRAINING AT THEIR SCHOOL , Volume 12 , Issue 3, may 2024, International Journal of Asian Economic Light (JAEL) , DOI: https://doi.org/10.36713/epra17123